Support

Questions, problems or ideas? Email us and a person will reply.

Please don’t send medication details or other health information by email. We can help without it.

Common questions

My sign-in code didn’t arrive

Codes come from codes@carehuddle.app and can take a minute. Check your spam or promotions folder. If it still hasn’t come, wait a minute and tap “Send a new code.” Each code works only once and expires after a short time.

How do I add family members?

Open More, then Members and invites, and send an invite by text or any messaging app. The person installs CareHuddle, signs in with their email and joins your circle. Only the person who started the circle can invite or remove people.

Dose reminders aren’t ringing

Make sure notifications are on for CareHuddle in your phone’s Settings, and that each medication has reminders turned on with its dose times set.

Does CareHuddle give dosing advice?

No. CareHuddle sends reminders and keeps information in one place. Always follow the directions of a doctor or pharmacist.

Delete your account

In the app: open More, then Delete my account, and confirm.

Without the app: email support@carehuddle.app from the address you sign in with and ask us to delete your account. We’ll confirm once it’s done.

Deleting your account removes your account and email address right away. Doses and notes you logged in a circle that others still use stay in that circle without your name. If you’re the last person in a circle, the whole circle and its information are deleted. Backup copies are removed within 7 days. See the privacy policy for details.